Terms of Service

Thank you for using uBooks.eu. Please read carefully the following Terms of Service.

Your using this website signifies that you have read, understood, acknowledged and agreed to be bound by this Terms of Service, which consists of:

Privacy Policy
Return and Refund Policy
Copyright Information

Privacy and Return policy

Privacy Policy

Your electronic acceptance of this "Privacy Policy" signifies that you have read and are accepting the practices described in this "Privacy Policy". This Privacy Policy is a part of uBooks.eu "Terms of Service" (along with "Return and Refund Policy" and "Copyright Information") and tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for www.ubooks.eu only. If you link to other websites, please review the privacy policies posted at those websites.

Collection of Information
We collect personal information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors and members. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Distribution of Information
Save as otherwise stated in this Policy, we will NOT sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Your Financial Information
Your financial data (including your Credit Card number) are NOT collected on this website, but on www.moneybookers.com or www.paypal.com which are secured with Secure Socket Layer (SSL) technology with high security 128bit encryption, and is subjected to their privacy policy.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us at: info@uBooks.eu.

Return and Refund Policy

Your electronic acceptance of the "Return and Refund Policy" signifies that you have read and are accepting the practices described in this Policy. "The Return and Refund Policy" is a part of uBooks.eu "Terms of Service" (along with "Privacy Policy" and "Copyright Information").

Return
Due to the fact that uBooks offers exclusive custom-made products which are non-resalable, we are very sensitive about our return policy.

If you receive an item that you haven't ordered (wrong item), or the item sent to you is damaged, you can report it to us within 10 days of the original arrival date at: order@uBooks.eu.

In your email, please include the following information:

After reviewing your report, you may be offered a replacement item, which has to be exactly the same as the item you originally ordered, including:

Book title
The name in the book
Shipping address

Note: Please be aware that the new shipping fee(s) for the replacement book are not being paid by www.ubooks.eu, but that cost is being charged at your expense.

Refund
However, if you wish to refuse the replacement item and demand to have you money refunded, you will have to provide a very detailed explanation as to why do you wish to refuse a new item.

uBooks Publishing House keeps an exclusive right to refuse you of your money refund if we find your explanation non-valid or inadequate in any sense.

If you state an explanation that is evaluated by uBooks as fully reasonable and justified, and still wish to claim a refund, you will be refunded through www.moneybookers.com or www.paypal.com an amount paid for the book in the original order - minus a 25% restocking fee. Bare in mind that the original shipping fee(s) is NOT icluded in money refund.

Canceling the Order
You have 24 hours from completion of your original order to cancel the order. After that time your order has already been processed, and you are not able to cancel the order. All expences up to that point will be charged at your cost.


Copyright Information

uBooks.eu website and all its contents are exclusive property of uBooks Publishing House, and may not be reproduced without expressed written permission from uBooks Publishing House.

Material generated by uBooks users

uBooks waives all legal responsibilities for the information and digital material (photography or video material) uploaded by the customers using this website, especially in the "Create a character" section, since all customers have confirmed their ownership of the copyright for the information and material they are uploading and they agreed ("I hereby confirm I have the right to use this photo" CHECKBOX in the upload section) to be held responsible for any copyright infringement or other legal violation that may derive from the uploaded material.